We are seeking an experienced Outbound Telesales Call Center Professional for our Fort Lauderdale, FL call center.  Ideal candidate will be a proficient, take charge individual who enjoys working in an autonomous environment.

Primary focus of the position will be on basic call center expectations:  Meeting Sales Targets, Operating Efficiencies, Process Improvements, Technology Utilization, People Development, Quality Assurance and Financial Management.   

Excellent potential for growth in this opportunity! 


Ideal candidate will possess the following:

▪10+ years of Call Center Outbound Telesales Management experience with emphasis on developing an organization while meeting business objectives.

▪Strong communication skills.

▪Stable work history.

▪Leadership skills & Management development skills.

▪Ability to manage B2C telesales organization.

▪Managing people, process and technology.

▪Solid mix of tactical & strategic skills.

▪Thorough knowledge of Call Center Telesales software and hardware.

▪Experience Managing: Line Operations, Financials, Training, Q/A, WFM, Staffing, etc.

COMPENSATION:  $115K - $125K BASE PLUS INCENTIVES

Please email resume in a Word attachment to:  vsaunders@thecallcentergroup.com

SITE MANAGER - RICHMOND, KY

Our client is a leading BPO provider of call center services with a very successful, established call center in Southeastern Kentucky. We are seeking an experienced Site Manager over a staff in excess of 500. We need a person who is focused on Customer Service Quality and Employee Development. Any background or experience in managing call center services provided to the Healthcare Insurance industry would be a big plus. Even in the current economic climate, this is a growing and prosperous company that can offer an exceptional future for your career.  

COMPENSATION:  $85K - $100K Base ++  

Please email resume in a Word attachment to:  vsaunders@thecallcentergroup.com

CALL CENTER DIRECTOR - ORLANDO

Industry leading company seeks a call center professional for a Director level position within their organization.  The position requires that the individual have a background and experience in outbound telesales and customer service.  Position will have a primary focus on meeting sales targets, operations, process improvements, technology, people development, quality assurance and financial management within a call center.     

Ideal candidate will have at least 8 plus years of prior call center management experience with emphasis on outbound telesales, customer service experience, developing an organization while meeting business objectives.  Must have the following skill sets: 

▪ Strong communication skills

▪ Stable work history

▪ Leadership Skills & Management Development Skills

▪ Ability to manage B2C telesales organization

▪ Managing people, process and technology

▪ Solid mix of tactical & strategic skills

▪ Thorough knowledge of Call Center technology & telephony

COMPENSATION:  $65K-$75K Base Plus Benefits

PLEASE EMAIL RESUME IN A WORD ATTACHMENT TO:

vsaunders@thecallcentergroup.com