CALL CENTER MANAGER - RESERVATIONS SALES CENTER

We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area.  Ideal candidate will be responsible for management of the Reservations Sales Center to include:  Reservations, Inbound Sales, Outbound Sales and Support.  Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product.   Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth.  

REQUIREMENTS:

·         Proven Call Center travel reservations experience (including car rental, airlines, etc…)

·         Must have worked for a high-end or luxury brand

·         Must have proven consultative sales experience

·         Solid product and procedural knowledge

·         Ability to meet or exceed sales/revenue goals

·         Superior training, development and coaching skills

·         Strong communication skills – both written & verbal

·         Solid computer & call center technology – i.e. Microsoft Office Products, Lexicon Software & AS400 Systems

·         A Bachelor’s Degree is preferred

COMPENSATION:  $65K - $75K Base Plus Bonus Potential

Please email resume in a Word attachment to:  vsaunders@thecallcentergroup.com

 

Immediate openings available for Top Notch Call Center Executives in Florida, Arizona and Chicago.

Ideal candidates will be proven Call Center Leaders with at least 5 years of senior managerial experience within a telesales environment where a higher ticket item is involved.  Must have the proven ability to manage others to meet performance targets; proven experience managing a large department and be able to travel and work flexible hours.  A background in customer retention would also be very helpful.

Qualifications:

·         Masters Degree (preferably a MBA)

·         Product and procedural knowledge

·         Excellent analytical and problem solving skills

·         Good P&L expertise and the ability to run an efficient operation

·         Superior knowledge of statistical methods

·         Solid mix of strategic and tactical skills

·         Strong communications skills – both written & verbal

·         Solid background in call center technology

·         Positive attitude with the ability to motivate

·         Third party call center and military officer experience is a huge plus  

Compensation:  Up to $150K Base Plus Incentives Based on Experience

Please email resume in a Word attachment to:  vsaunders@thecallcentergroup.com

 

CALL CENTER INSIDE SALES MANAGER - Dallas, TX

Local company has an opening for an experienced Inside Sales Manager in the Dallas area.  Ideal candidate will have proven abilities in developing an advanced level sales group and play an important role in closing larger deals. 

REQUIREMENTS:

·         Inside Sales experience, coming up through the ranks having been a B2B inside sales person who had to perform against a quota and with account responsibility.

·         A minimum of 2-3 years of experience in managing a higher caliber of inside sales person in a B2B environment.  

·         Consultative or Solution Sales background would be ideal, preferably from service oriented, insurance and software companies. 

·         Ideal management experience would be someone who has managed inside B2B sales people who had individual annual quotas in the $400-$600K range.

·         Must be highly motivated and be a good listener.

·         Successful sales experience with selling intangibles.

·         Experience selling or managing sales to C-Level Executives.

·         Solid web based and computer skills

·         Excellent written and verbal communication skills.

·         At least a Bachelor’s Degree

 

COMPENSATION:  Up to $60K Base + Realistic Bonus Potential

Email resume in a Word attachment to:  vsaunders@thecallcentergroup.com

 

CALL CENTER MANAGER - PA

Outstanding opportunity for an experienced Call Center Manager in Scranton, PA.  Ideal candidate will have Call Center Customer Service Leadership experience and have knowledge of call center technology and telephony.  Will also have experience in training & development and any Lean Six Sigma experience would be a plus.  Candidate will be responsible for inbound call center agents relative to call center metrics, implementation and daily monitoring, coaching and management for continuous improvement.

Ideal candidate will have at least 5+ years of prior call center management experience in an inbound customer service environment.  Will have strong interpersonal & communications skills; strong analytical and process thinking skills; solid leadership skills and must have very strong Microsoft Office and technology skills.  Must have at least a four year degree. 

COMPENSATION:  $65K - $85K Plus, Plus

Please email resume in a Word attachment to:  vsaunders@thecallcentergroup.com