The Call Center Group

We are the 'ORIGINAL' Call Center Group founded over 15 years ago by Jeffrey Brown. Others have copied variations of our name, but none have achieved our level of QUALITY and SERVICE to our clients. We are an independent and very specialized boutique search firm. Call Center recruiting is our exclusive focus. Ours is an enthusiastic approach to creating vendor partnerships to satisfy your outsourced recruiting needs.

We have been in the Management Recruiting and Executive Search business since 1973, but 15 years ago completely refocused our business exclusively to serving clients in the Call Center - Customer Service / CRM business. Our services are very personalized and tailored to your specific needs and specifications. We listen to you and then perform our work promptly, accurately and with an absolute commitment to quality.

We have offices and affiliates in New York, Ohio and Arizona with an outstanding staff of call center recruiters and research associates. We have account executives and associates in our organization whose backgrounds in the call center industry range from Upper Management to Operations to Technology.

Our emphasis and strengths lie in the Middle and Upper-Middle Management areas: Positions paying in the $40,000 to $200,000 + annual range. Our active data-base of candidates spans the entire United States, Canada and many of the emerging overseas markets.

We have been highly successful in Call Center Staffing of start-up locations where the nucleus of Key Managers and Directors must be recruited in advance of the mass hiring. We also have a solid track record of success in assisting with the expansion of existing Call Centers that need special additions to staff to help them grow to the next level.

We listen to you and tailor our search to the best and most economical approach that helps you to achieve both your short-term and long-term call center staffing objectives.

Specialties: Recruitment and Placement of Call Center Managers, Directors, Vice Presidents, Workforce Managers (Forecasting & Scheduling) and Call Center Technology Managers.

We are your ... "Call Center Human Resource Problem Solvers"